Bridging the Gap

Bridging the Gap – Build Rapport, 16 steps to relationship building
1. Listen before you talk
2. Be positive - identify solutions. The problems are easy to see.
3. If in doubt, ask for help
4. Be creative, think outside the box.
5. Customize the recommendations to your employee or staff - one size does not fit all.
6. Remember that one person is more important than all.
7. If you think the employee is stupid remember they ask you for help.
8. Own your mistakes and make correction quickly.
9. Seek feedback
10. Do whatever it takes to get the job done - hustle and be tenacious.
11. Learn from your competitors, but play your own game.
12.Be responsive to employees needs, return calls, emails, etc on a daily basis. Make them feel that you are there
13. Always make those calls you do not want to make.
14. Focus to improve his/her personal growth .
15. Understand the allocation of limited resources from the employee’s viewpoint.
16. Prepare and anticipate.